Shipping policy
Order Processing Time
All Rayzzol lenses are custom-manufactured to order.
Orders are typically processed and produced within 3–5 business days after the order is placed.
Please note that prescription lenses require additional quality checks to ensure optical accuracy.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
After production is completed, orders are shipped to the destination address.
Estimated delivery times:
United States: 7–12 business days
Canada: 7–14 business days
United Kingdom & Europe: 7–14 business days
Australia & New Zealand: 7–14 business days
Other international destinations: 10–18 business days
Shipping times are estimates and may vary depending on customs clearance, weather conditions, and local carrier operations.
Shipping Origin
Rayzzol lenses are manufactured and shipped from our production facility overseas.
Because our products are custom-made, shipping times may be slightly longer than typical domestic shipments.
We appreciate your understanding and patience.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
From time to time, we may offer promotional free shipping on eligible orders.
Shipping fees are non-refundable once the order has been shipped.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.
If you do not receive tracking information within 7 days of placing your order, please contact us at:
info@rayzzoleyewear.com
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Shipping Address
Please ensure that your shipping address is correct when placing your order.
If an incorrect address is provided and the package has already been shipped, Rayzzol cannot guarantee that the shipment can be redirected.
Customers may be responsible for additional shipping costs if a package must be re-shipped.
Lost or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us at:
info@rayzzoleyewear.com
We will work with the shipping carrier to investigate the issue and assist you in resolving the situation.
Shipping Damage
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product.
Once verified, we will arrange a replacement according to our Returns & Refunds Policy.