Refund policy

At Rayzzol, all lenses are custom-manufactured to order. This includes prescription, non-prescription (Plano), photochromic, tinted, polarized, and other specialty lenses.

Due to the customized nature of our products, our return policy differs from standard retail eyewear. Each pair of lenses is made according to the frame model, size, lens options, and prescription information, if applicable, selected at checkout.

By placing an order, you acknowledge that your lenses will be custom-made based on the specifications you submit.

Rayzzol sells replacement lenses only. Frames are not included with any order.

30-Day Manufacturing Warranty
Rayzzol provides a 30-Day Manufacturing Warranty starting from the date of delivery.

This warranty covers verified manufacturing or production issues, including:
  • Incorrect prescription manufactured by us
  • Incorrect lens type or lens options produced
  • Coating defects
  • Optical manufacturing defects
  • Other confirmed production errors
This warranty does NOT cover:
  • Incorrect prescription or PD submitted by the customer
  • Incorrect frame model or size selected by the customer
  • Frame or lens damage caused during installation or removal
  • Accidental damage, misuse, or improper handling
  • Subjective preferences regarding tint darkness, color tone, or visual adaptation when the lenses were produced correctly according to the order
If a manufacturing or production issue is confirmed, Rayzzol will provide a one-time free remake.

To review a warranty claim, Rayzzol may request:
  • A copy of your prescription, if applicable
  • Photos or videos of the lenses and frame
  • Order confirmation details
Customer Order Information Responsibility
Customers are responsible for ensuring that the prescription, PD, frame model, frame size, and other order information submitted at checkout are accurate.

Rayzzol manufactures lenses according to the prescription and product options selected or submitted at checkout.

If lenses are produced correctly according to the information submitted with the order:
  • A free remake is not available
  • A discounted remake may be offered at Rayzzol’s discretion but is not guaranteed
We strongly recommend reviewing all prescription, frame, and lens information carefully before placing your order.
Custom-Made Lens Returns
Rayzzol lenses are custom-made for the selected frame model, size, lens type, material, color, prescription, and other applicable options.

Because of their customized nature, custom-made lenses are not eligible for standard returns or exchanges once they have been produced correctly according to the order. This applies to both prescription and Non-Prescription (Plano) lenses.

If you believe there is a problem with your lenses, please contact Rayzzol Customer Support with your order number and a description of the issue. We will review the order and determine whether the issue is related to manufacturing, production, shipping, or another cause before confirming the applicable resolution.
Satisfaction Concerns
If you have concerns related to:
  • Tint darkness preference
  • Color tone preference
  • Personal visual adaptation
Please contact Rayzzol Customer Support with your order number and details of the concern.

Because these concerns can be subjective and the lenses are custom-made, they do not automatically qualify for a return, refund, or free remake. Each case will be reviewed individually. Any accommodation, if offered, is determined case-by-case.
Damaged in Transit
If your order arrives damaged:
  • Contact us within 48 hours of delivery
  • Provide clear photos of the packaging and product
Once transit damage is verified, Rayzzol will remake and reship the lenses at no cost.
Order Cancellation & Modification
Orders can be self-cancelled within 1 hour of placement.
After 1 hour, please contact Rayzzol Customer Support as soon as possible if you need to cancel or modify your order.
If production has not started, cancellation or modification may still be possible.
Once production has started, custom lens orders cannot be cancelled.
Return Authorization Required
If Rayzzol approves a return after reviewing your case, return authorization is required before sending any product back.
Do NOT send products to the shipping address shown on your package unless instructed to do so by Rayzzol Customer Support.
All approved returns must follow the return instructions provided by Rayzzol Customer Support.
Unauthorized returns may not be accepted or refunded.

To contact Rayzzol Customer Support regarding a return or order issue, please email: info@rayzzoleyewear.com

Refund Processing
If a refund is approved by Rayzzol:
  • Approved refunds are generally processed within 5–7 business days after the applicable review or, when a return is required, after the returned item is received and inspected
  • Original shipping costs are non-refundable unless the issue is due to a verified Rayzzol error
  • Refunds are issued to the original payment method
  • If the original payment method is unavailable, store credit may be issued where applicable
Please allow additional time for your bank or payment provider to process the transaction after the refund has been issued.
Compatibility Disclaimer
Rayzzol replacement lenses are designed for selected compatible Ray-Ban Meta, Oakley Meta, and Meta smart glasses models. Rayzzol sells replacement lenses only. Frames are not included.

Rayzzol is an independent brand and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Ray-Ban, or Oakley.

Customers are responsible for selecting the correct frame model and size during checkout. An incorrect model, size, prescription, PD, or other customer-submitted information is not considered a Rayzzol manufacturing or production error and does not automatically qualify for a free remake.